Consumer Complaint Process
We are committed to fair treatment and transparency. Learn how to file a complaint if you have concerns about your mortgage experience.
Our Commitment to You
At the Tyler Shearer Mortgage Team, we are dedicated to providing exceptional service and treating all customers fairly. If you have a concern or complaint about your mortgage experience, we want to hear from you and work to resolve it promptly.
Contact Us First
We encourage you to contact us directly so we can address your concerns:
Phone: (208) 551-1908
Email: tyler.shearer@gesa.com
Consumer Financial Protection Bureau (CFPB)
The CFPB is a federal agency that helps consumer finance markets work by making rules more effective, consistently enforcing those rules, and empowering consumers to take more control over their financial lives.
Submit a Complaint Online
consumerfinance.gov/complaintCall the CFPB
(855) 411-2372
Monday – Friday, 8 a.m. – 8 p.m. ET
Mail a Complaint
Consumer Financial Protection Bureau
P.O. Box 4503
Iowa City, Iowa 52244
State Regulators
Idaho
Department of Finance
Online Complaint
finance.idaho.govPhone
(208) 332-8000
Address
800 Park Blvd, Suite 200
Boise, ID 83712
Washington
Department of Financial Institutions
Oregon
Division of Financial Regulation
Online Complaint
dfr.oregon.govPhone
(888) 877-4894
Address
350 Winter St NE, Room 410
Salem, OR 97301
National Credit Union Administration (NCUA)
As a credit union, Gesa Credit Union is regulated by the NCUA. You may file a complaint with the NCUA regarding federally insured credit unions.
Online Complaint
ncua.gov/consumersPhone
(800) 755-1030
Monday – Friday, 8 a.m. – 5 p.m. ET
Additional Resources
Important Notice
This information is provided for educational purposes. Filing a complaint with a regulatory agency is your right as a consumer. We are committed to resolving any issues directly and encourage you to contact us first so we may address your concerns.
Tyler Shearer · NMLS #1717959 · Gesa Credit Union NMLS #410395
Equal Housing Lender